Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS405053 Mapping and Delivery Guide
Manage application of six sigma for process control and improvement

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS405053 - Manage application of six sigma for process control and improvement
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers the skills and knowledge required to manage six sigma (or similar statistics based approach) in the workplace for the purposes of process control and process improvement. This unit covers the skills and knowledge needed by a technical expert in managing the application of six sigma in an organisation in order to minimise defects and make improvements to processes and/or products. Depending on the need the expert will apply six sigma processes themselves or work with, and advise, other employees in applying six sigma processes.This unit requires the application of skills associated with problem solving, initiative, enterprise, planning and organising in order to apply six sigma in the workplace. This unit requires skill in gathering, analysing and applying information and data.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.

The collection of performance evidence:

should occur over a range of situations which include typical disruptions to normal, smooth operation of the workplace

will typically include a third-party (e.g. supervisor, 360 degree) report focussing on consistent performance and problem recognition and solving. A third-party report must be prepared by someone who has a direct, relevant, current relationship with the person being assessed and who is in a position to form a judgement on workplace performance relevant to the unit of competency

must include either a six sigma project(s) or evidence of day-to-day managing of the application of six sigma in own workplace.

Assessment should occur in operational workplace situations.

Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

The assessor must demonstrate both technical competency and currency.

Technical competence can be demonstrated through:

relevant VET or other qualification/Statement of Attainment AND/OR

relevant workplace experience

Currency can be demonstrated through:

performing the competency being assessed as part of current employment OR

having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Review process data
  • Confirm area of responsibility/study with executive leaders and other stakeholders.
  • Review statistical process control (SPC), process capability and other relevant data for area of responsibility/study.
  • Identify shifts in process performance and processes requiring improvement.
  • Quantify the shifts in performance which have occurred or which are desired.
  • Determine cost of shift in performance and cost of intervention.
  • Identify improvement priorities and degree of intervention.
       
Element: Apply define, measure, analyse, improve, and control and standardise (DMAIC) process to priority areas
  • Define improvement project.
  • Determine if a six sigma project team is to be established or project undertaken individually.
  • Determine metrics and acquire initial data.
  • Analyse data and determine possible causes of performance shifts/process improvements.
  • Develop and trial improvement solutions.
  • Control and standardise the improvement.
       
Element: Establish/review control strategies
  • Determine sampling schedule.
  • Analyse data to determine process capability.
  • Develop process control strategy.
  • Confirm strategy with all stakeholders.
  • Identify skills required to implement and monitor process control strategy.
  • Arrange training, where required, for employees in skills and techniques needed for process control strategy.
       
Element: Review and confirm improvement
  • Calculate and document benefits.
  • Ensure procedures and other relevant documentation is updated for improved procedure.
  • Review process data after an appropriate period and confirm the improvement.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Review process data

1.1

Confirm area of responsibility/study with executive leaders and other stakeholders.

1.2

Review statistical process control (SPC), process capability and other relevant data for area of responsibility/study.

1.3

Identify shifts in process performance and processes requiring improvement.

1.4

Quantify the shifts in performance which have occurred or which are desired.

1.5

Determine cost of shift in performance and cost of intervention.

1.6

Identify improvement priorities and degree of intervention.

2

Apply define, measure, analyse, improve, and control and standardise (DMAIC) process to priority areas

2.1

Define improvement project.

2.2

Determine if a six sigma project team is to be established or project undertaken individually.

2.3

Determine metrics and acquire initial data.

2.4

Analyse data and determine possible causes of performance shifts/process improvements.

2.5

Develop and trial improvement solutions.

2.6

Control and standardise the improvement.

3

Establish/review control strategies

3.1

Determine sampling schedule.

3.2

Analyse data to determine process capability.

3.3

Develop process control strategy.

3.4

Confirm strategy with all stakeholders.

3.5

Identify skills required to implement and monitor process control strategy.

3.6

Arrange training, where required, for employees in skills and techniques needed for process control strategy.

4

Review and confirm improvement

4.1

Calculate and document benefits.

4.2

Ensure procedures and other relevant documentation is updated for improved procedure.

4.3

Review process data after an appropriate period and confirm the improvement.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to manage six sigma for process control and improvement in the workplace for one (1) or more processes to:

review process data to identify improvement priorities and degree of intervention

apply DMAIC to make and then standardise improvements

collect and analyse data to confirm improvement

determine and review improvements obtained.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to manage the application of six sigma (or similar), including knowledge of:

identification and definition of six sigma (or similar) projects

sampling, data collection, and analysis

determining quantifiable benefits

DMAIC methodology and application

charting, including Pareto charts, fishbone diagrams, PICK charts, run charts and scatter diagrams

statistical principles and analysis, including confidence limits, analysis of variance, frequency distribution tables, histograms, arithmetic mean, median, mode, standard deviation, range, interquartile range, correlation and dependence

acceptance criteria/confidence levels

failure mode and effects analysis (FMEA)

process mapping

suppliers, inputs, process, outputs, customers (SIPOC) mapping

types of data (e.g. discrete/continuous/attributes) and their use in six sigma.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Review process data

1.1

Confirm area of responsibility/study with executive leaders and other stakeholders.

1.2

Review statistical process control (SPC), process capability and other relevant data for area of responsibility/study.

1.3

Identify shifts in process performance and processes requiring improvement.

1.4

Quantify the shifts in performance which have occurred or which are desired.

1.5

Determine cost of shift in performance and cost of intervention.

1.6

Identify improvement priorities and degree of intervention.

2

Apply define, measure, analyse, improve, and control and standardise (DMAIC) process to priority areas

2.1

Define improvement project.

2.2

Determine if a six sigma project team is to be established or project undertaken individually.

2.3

Determine metrics and acquire initial data.

2.4

Analyse data and determine possible causes of performance shifts/process improvements.

2.5

Develop and trial improvement solutions.

2.6

Control and standardise the improvement.

3

Establish/review control strategies

3.1

Determine sampling schedule.

3.2

Analyse data to determine process capability.

3.3

Develop process control strategy.

3.4

Confirm strategy with all stakeholders.

3.5

Identify skills required to implement and monitor process control strategy.

3.6

Arrange training, where required, for employees in skills and techniques needed for process control strategy.

4

Review and confirm improvement

4.1

Calculate and document benefits.

4.2

Ensure procedures and other relevant documentation is updated for improved procedure.

4.3

Review process data after an appropriate period and confirm the improvement.

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

DMAIC includes all of:

define

measure

analyse

improve

control and standardise.

Definition of the project includes all of:

completed, verified and validated as in process map

suppliers, inputs, process, outputs, customers (SIPOC) diagram

discrepancies to current 'as is' process map

formation and briefing of project team

defining business case for project

problem statement

goal statement

project scope.

Metrics includes one or more of:

key measures/attributes

sampling schedule for project

defect rate

other metrics required by the business.

Analyse includes one or more of:

statistical analysis of data

root cause analysis (RCA)

failure mode and effects analysis (FMEA)

use of various other problem solving/analysis tools.

Improve includes one or more of:

generating and testing of improvements

selecting appropriate improvements.

Control and standardise includes all of:

documenting (in organisation approved format) outcomes and procedures for standardisation

transferring ownership of improved process.

Sampling schedule includes one or more of:

sampling frequency

type of sample/sample method

sample location/type

type of test/data to be collected.

Process control strategy includes one or more of:

degree of intervention/rules for resets

SPC tools to be used.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Confirm area of responsibility/study with executive leaders and other stakeholders. 
Review statistical process control (SPC), process capability and other relevant data for area of responsibility/study. 
Identify shifts in process performance and processes requiring improvement. 
Quantify the shifts in performance which have occurred or which are desired. 
Determine cost of shift in performance and cost of intervention. 
Identify improvement priorities and degree of intervention. 
Define improvement project. 
Determine if a six sigma project team is to be established or project undertaken individually. 
Determine metrics and acquire initial data. 
Analyse data and determine possible causes of performance shifts/process improvements. 
Develop and trial improvement solutions. 
Control and standardise the improvement. 
Determine sampling schedule. 
Analyse data to determine process capability. 
Develop process control strategy. 
Confirm strategy with all stakeholders. 
Identify skills required to implement and monitor process control strategy. 
Arrange training, where required, for employees in skills and techniques needed for process control strategy. 
Calculate and document benefits. 
Ensure procedures and other relevant documentation is updated for improved procedure. 
Review process data after an appropriate period and confirm the improvement. 

Forms

Assessment Cover Sheet

MSS405053 - Manage application of six sigma for process control and improvement
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS405053 - Manage application of six sigma for process control and improvement

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: